Refund Policy

1. Your statutory rights

Under the New Zealand Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986, you have the right to a remedy if the goods you purchase:

• Are not of acceptable quality (safe, durable, fit for purpose, free from defects)
• Do not match the description provided
• Are not fit for a particular purpose you communicated to us

These rights are non-negotiable and cannot be excluded or limited by any commercial policy. Nothing in this Refund Policy affects or limits your statutory rights under New Zealand consumer law.

2. Our voluntary 14-day returns policy

In addition to your statutory rights, we offer a voluntary returns policy: if you are not satisfied with your purchase of Peak State for any reason, you may return it within 14 days of the date of receipt, subject to the conditions below.

2.1 Conditions for voluntary returns

• The product must be returned unopened and in its original, undamaged packaging
• You must contact us within 14 calendar days of receiving your order
• Return postage costs are the customer's responsibility unless the return is due to a product defect or our error

2.2 What we will refund

• The full purchase price of the returned product (NZ$79.00 per bottle)
• Original delivery costs are not refunded under the voluntary returns policy (unless the return is due to our error or a product defect, in which case we cover all reasonable costs)

3. Products that cannot be returned under the voluntary policy

• Opened products (for food safety and hygiene reasons) - unless the product is defective
• Products returned more than 14 days after the date of receipt - unless a defect is discovered after that period, in which case your CGA rights still apply

Your statutory rights under the Consumer Guarantees Act apply regardless of whether a product has been opened, if it is found to be faulty or not of acceptable quality.

4. Defective or incorrect products

If you receive a product that is faulty, damaged in transit, or not as described, please contact us immediately at info@purificationueri.world with details and photographs if possible. We will arrange a replacement or full refund at no cost to you, including return postage.

5. How to request a return or refund

1. Email us at info@purificationueri.world within 14 days of receiving your order, with your name, order reference (if available), and reason for return
2. We will respond within 2 business days with return instructions
3. Return the product in its original packaging to the address provided
4. Once we receive and inspect the returned product, we will process your refund within 5 business days

6. Refund method

Refunds will be issued by the same method used for payment. As payment is collected on delivery (cash or card to courier), refunds will be made by bank transfer to an account you nominate. We do not charge any administration fee for processing refunds.

7. Disputes

If you are not satisfied with how we have handled your return or refund request, you have the right to contact the Commerce Commission New Zealand (commercecommission.govt.nz) or the Disputes Tribunal (disputestribunal.govt.nz). We will always attempt to resolve any dispute fairly and promptly.

8. Contact

For returns and refund enquiries:
Email: info@purificationueri.world
Phone: +64 9 846 2153 (Mon-Fri, 9am-5pm NZST)
Post: Fairview Bay Wellness Ltd, 12 Harbour View Rise, Auckland 1010, New Zealand