Privacy Policy - Fairview Bay Wellness

Fairview Bay Wellness Ltd ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and store personal information in accordance with the New Zealand Privacy Act 2020 and its Information Privacy Principles (IPPs).

By using this website or placing an order, you acknowledge that you have read and understood this Privacy Policy.

1. Who we are

Fairview Bay Wellness Ltd
NZBN: 9429048315627
12 Harbour View Rise, Auckland 1010, New Zealand
Email: info@purificationueri.world
Phone: +64 9 846 2153

2. What personal information we collect

We may collect the following categories of personal information:

Identity information: full name
Contact information: phone number, email address, postal address
Order information: product ordered, price, delivery details, payment method (payment on delivery - we do not collect or store card numbers)
Communications: messages sent via our contact form or by email
Technical information: IP address, browser type, device type, pages visited, referring URLs, session duration - collected via cookies and server logs
Marketing data: UTM parameters, click identifiers (gclid), only if you have consented to marketing cookies

3. How we collect personal information

We collect personal information:

Directly from you when you complete our order form, contact form, or communicate with us by phone or email
Automatically via cookies and tracking technologies when you browse our website (subject to your cookie consent choices)
From third-party analytics and advertising platforms (Google Analytics, Google Ads) only where you have consented

4. Why we collect and use personal information

We use your personal information for the following purposes:

To process and fulfil your order for Peak State
To contact you by phone to confirm your order and delivery details
To respond to enquiries and provide customer support
To comply with our legal obligations (including consumer protection and tax law)
To analyse website usage and improve our services (analytics cookies - only with consent)
To deliver relevant advertising (marketing cookies - only with consent)

We will not use your personal information for any purpose incompatible with the purposes set out above without your consent.

5. Legal basis for processing

Our primary legal basis for processing personal information is the performance of our contract with you (order fulfilment). Where we process data for analytics or marketing purposes, we rely on your freely given, specific, and informed consent, which you may withdraw at any time via our cookie preference centre.

6. Cookies and tracking technologies

We use cookies and similar technologies on this website. Full details are set out in our Cookie Policy. We use Google Consent Mode v2 - all non-essential cookies are denied by default until you actively accept them. You can manage your preferences at any time using the "Manage preferences" link in our cookie banner.

7. Sharing your personal information

We do not sell your personal information. We may share it with:

Delivery partners: courier companies for the purpose of delivering your order (name and address only)
IT service providers: website hosting, email services, operating under data processing agreements
Analytics providers: Google Analytics (only where consent is given; data is anonymised where possible)
Advertising platforms: Google Ads (only where marketing consent is given)
Legal authorities: where required by New Zealand law or court order

All third-party providers are required to process your data only for the specified purpose and to maintain appropriate security standards.

8. International transfers

Some of our third-party providers (including Google) process data on servers outside New Zealand. Where data is transferred internationally, we ensure appropriate safeguards are in place consistent with New Zealand Privacy Act 2020 requirements (IPP 12).

9. How long we keep your information

Order records: 7 years (required for New Zealand tax and accounting purposes)
Contact enquiries: 2 years from the date of last contact
Cookie / analytics data: as set out in our Cookie Policy; typically 13-26 months
Marketing data: until you withdraw consent or we are no longer running the relevant campaign

10. Security

We take reasonable steps to protect personal information from loss, unauthorised access, use, modification, or disclosure. Our website uses HTTPS encryption. Access to personal data is restricted to staff who need it to perform their role. However, no internet transmission is completely secure and we cannot guarantee absolute security.

11. Your rights under the Privacy Act 2020

Under the New Zealand Privacy Act 2020, you have the right to:

Access the personal information we hold about you
Correct any personal information that is inaccurate or incomplete
Request deletion of your personal information (subject to legal retention obligations)
Withdraw consent for optional processing (analytics, marketing) at any time without affecting the lawfulness of prior processing
Object to processing that is causing you substantial unwarranted harm

To exercise any of these rights, contact us at privacy@purificationueri.world. We will respond within 20 working days.

12. Complaints - Office of the Privacy Commissioner

If you are not satisfied with how we have handled your personal information, you have the right to make a complaint to the Office of the Privacy Commissioner (OPC):

Website: www.privacy.org.nz
Phone: 0800 803 909 (within New Zealand)
Post: Office of the Privacy Commissioner, PO Box 10 094, Wellington 6143, New Zealand

We encourage you to contact us first so we can attempt to resolve your concern directly.

13. Children's privacy

Our website and products are not directed at children under 18. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

14. Changes to this policy

We may update this Privacy Policy from time to time. The current version is always published on this page with the date of the last update shown at the top. We encourage you to review this page periodically.

15. Contact us

For any privacy-related queries:
Email: privacy@purificationueri.world
Post: Fairview Bay Wellness Ltd, 12 Harbour View Rise, Auckland 1010, New Zealand